At Greater Family Health, we are committed to delivering exceptional care and ensuring the well-being of our patients. This patient success story exemplifies our dedication to providing comprehensive and compassionate healthcare services.
Urgent Medical Need Identified
During an initial prenatal care appointment at our Health Center in Streamwood, a patient was identified as needing emergency surgery and needed to be referred out and scheduled as soon as possible. The urgency of the situation was compounded by the fact that the patient did not have medical insurance at the time of her appointment.
Immediate Intervention by Health Benefits Specialist
Recognizing the critical nature of the case, the patient was promptly referred to Elizabeth, the Health Benefits Specialist in Streamwood. Elizabeth immediately took action, assisting the patient in applying for Medicaid Presumptive Eligibility (Temporary Medical Card) and Mom’s and Babies coverage, which provides full ongoing benefits. The applications were meticulously completed and submitted to the Department of Human Services (DHS) on the same day.
Expedited Processing for Emergency Care
Understanding the gravity of the situation, Elizabeth contacted the DHS office the same afternoon. Despite the office being closed, she persisted and called again the next morning. Elizabeth successfully communicated the emergency nature of the case to a DHS Case Worker, who expedited the processing of the application. The patient’s benefits were approved, and a Medicaid ID number was assigned, ensuring immediate medical coverage.
Coordinated Care and Successful Outcome
With the Medicaid ID number in hand, Elizabeth informed Dr. Nettleton, the OB/GYN provider caring for the patient, who swiftly scheduled her for the surgery that she needed. Elizabeth also communicated the successful outcome to the patient, who expressed immense relief and gratitude for the expedited assistance and comprehensive care provided.
Commitment to Excellence in Patient Care
This patient success story underscores Greater Family Health’s unwavering commitment to excellence in patient care. Our team’s dedication to providing timely and compassionate support ensures that our patients receive the highest standard of medical care, even in the most urgent situations.
Conclusion
Providing quality care and patient satisfaction continues to be Greater Family Health’s top priority. Our friendly and compassionate staff work diligently to achieve this day in and day out. Not only can our patients be provided with top tier medical care, but they can also benefit from services and resources provided by many of Greater Family Health’s professionals.
