A routine pediatric appointment at one of our Health Centers became a powerful reminder of how language can be an invisible barrier to care.
When a mother and her child arrived for their scheduled visit, the receptionist noticed something striking: the child was using sign language to interpret for their mother. Realizing the need for more effective communication, the receptionist retrieved a translating device and initiated a video call with an American Sign Language (ASL) interpreter through our AMN services.
With the interpreter on screen, the receptionist warmly introduced herself and began the registration process. Although the mother had appeared calm at first, her body language shifted noticeably once she could communicate directly in her own language. She relaxed, smiled, and engaged more confidently, an immediate sign of comfort and trust.
Throughout the visit, the ASL interpreter remained present, ensuring clear communication between the family and their care team. At the end of the appointment the mother expressed heartfelt gratitude, sharing that the translation services made her feel truly welcomed and understood.
This experience highlights something we don’t always think about: language itself can be a barrier to accessible healthcare. When patients can’t communicate in a way that feels natural and safe, it can affect their entire experience of care. By offering the AMN translation services, we’re affirming that everyone deserve access to quality and affordable care.
