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Frequently Asked Questions

FAQs

Frequently Asked Questions

Here are some answers to the questions we receive the most about our services.  If we missed anything, please do not hesitate to contact us.  We’ll be happy to help.

Appointments:

To make an appointment at any of our locations, call 844-599-3700.

Our phone operators begin taking calls at 7:00 a.m. and receive hundreds of calls each day. In order to reduce your wait time on the phone, we encourage you to call during non-peak hours, if possible. Although not always predictable, a person calling between 10:00 am and 5:00 PM can expect lesser wait times, although the lunchtime period is also very busy. Please remember, if you are experiencing a medical emergency, call 911.
The parent or legal guardian must be present at the first visit to authorize treatment. However, at subsequent visits, an adult who is not a parent or legal guardian can bring the child in for a medical visit IF and ONLY IF they have a note signed by the parent/legal guardian authorizing them to bring the child for medical treatment. Our staff will verify that the signature on the note belongs to a parent/legal guardian before the child can be seen by a provider.

Yes, you can make an appointment for anyone. However, you can only get information on an appointment for yourself, unless you are a parent getting information on your child’s appointment.

Yes, if you do not have an appointment and need to see a provider, you have a few options. First, if you are a current patient you may call for a same-day appointment. The call center opens at 7:00 a.m. ready to assist you. Each day, there are several appointments dedicated to same-day appointments. A second option is to walk-in to any of our locations and be seen by the first available doctor. A walk-in patient is seen when someone does not show up for her/his scheduled appointment. If you choose this option, we will do everything possible to see you as soon as possible and before the Health Center closes. However, it is possible that you may not be able to see the doctor today. Due to heavy schedule, we cannot predict or guarantee how long your wait will be.

Greater Family Health’s walk-in policy is that all walk-ins will be seen on a first come first served basis, with the exception of sick children who have priority. If you are a walk-in patient (you do not have a scheduled appointment), you have three options when you visit our Health Center: 1. If you have chest pain, acute pain, are bleeding or otherwise have a health emergency, you should proceed to the Emergency Room. 2. Schedule an appointment with the receptionist. We will offer you the next available appointment with the doctor. 3. Wait for the next available appointment slot that becomes available. If you choose this option, we will do everything possible to see you as soon as possible and before the Health Center closes. However, it is possible that you may not be able to see the Doctor today, even if you chose to wait.

How long you wait depends on two factors: 1. The number of patients on the walk-in list ahead of you; and 2. The number of providers providing care at that time. We cannot promise you will get an appointment slot. We do our best to see all walk-ins, however, there may be more walk-in patients than there are available appointment slots. We recommend you arrive as early as possible to ensure you get an appointment slot.

Yes, Greater Family Health offers evening and weekend appointments.

No, we are required to get permission from your parent or legal guardian to provide medical services. Your legal guardian must be present at your initial visit.

Fees:

The cost of your visit depends on what occurs during your visit and any tests the doctor may order. Our fee schedule is comparable to other medical fees in the area. Additionally, we offer a sliding fee discount for eligible patients. Click here for more information.

Poverty levels are set by the federal government and are updated annually. Poverty levels are based on household income and the number of members in your family.

Yes, payment is expected at the time of service. If you cannot pay for all your fees, you can pay a portion today and make payment arrangements with the cashier. It is our policy that no one will be turned away for an inability to pay.

Yes! Please visit our insurance page for a list of public and private insurance plans that are accepted at our Health Centers.

Providers:

Yes, we have OB providers. We also offer delivery by a certified nurse midwife or a certified women’s health nurse practitioner. You will start your prenatal care with a qualified family practice provider and transfer to an OB as your pregnancy progresses.

No, the law allows minors between the ages of 12 and 18 to authorize treatment for family planning matters. Family planning matters include: Pregnancy testing, STD testing, and birth control.

When our Health Centers are closed, registered patients may reach a medical or dental provider by calling 844-599-3700. You will receive instructions on how to access the provider on call.

Pap smears and family planning are part of the routine medical care that is offered by family practice providers. You will be referred to one of our gynecologists if your condition requires a specialist.

Yes. Our practitioners are fully credentialed and licensed by the State of Illinois. All providers are board certified or board eligible in their specialty.

Yes. Greater Family Health receives HHS funding and has federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. For more information, visit the Health Resources and Services Administration website. All Greater Family Health medical, dental and behavioral health practitioners are privileged and credentialed by our Board of Directors. Additionally, Greater Family Health is a Federal Tort Claims Act (FTCA) Deemed entity/facility. Greater Family Health is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

Other:

Yes. You can use our medical, dental, or behavioral health services regardless of whether or not you are employed. Many people who are uninsured and employed still qualify for our Discount Program. Please visit our Fees page to learn more about our sliding fee scale and the Discount Program.

Patients, parents, or guardians may request medical records. Patients will need to come into the Health Center and a receptionist will provide a medical records release form to be filled out. Patients will indicate to whom the records will be released (patient or another medical facility/doctor’s office). Typically, medical records are released in 5-7 business days but will be sent not later than 30 days after the request. Patients may indicate if a release is urgent to expedite the process.

No, we cannot release this type of information unless we have a signed release of information form.

An independent, not-for-profit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

Greater Family Health is proud to have The Joint Commission’s Gold Seal of Approval™! When you see this seal, you can be sure that our organization is dedicated to your quality, safe care. Learn more about The Joint Commission.

If you, as a patient of Greater Family Health, have a concern about patient care or safety that has not been addressed, please ask to speak with a manager in order to resolve the issue.

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