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Important Information for Greater Family Health Patients Regarding Visits and Services

Starting May 21st, 2020, Greater Family Health will summarize several services and processes that were paused at the onset of the COVID-19 pandemic. Please see below for information regarding these changes.

1] Laboratory results. Laboratory results will be provided only via Face-to-Face or Virtual Visits or via Patient Portal communication. The only laboratory results that may be shared with a patient by a practitioner via a telephone call are COVID-19 nasal swab or serological testing results, abnormal INR and Normal PAP Smear (for which a letter is sent to the patient).
2] Non-urgent visits are available and can be scheduled for Face-to-Face Visits, including:
3] Prescriptions and refills. We are resuming prescriptions and refills via a Virtual Visit or Face-to-Face appointment. Patients will be prescribed a quantity of medications sufficient to last the patient until their next Virtual or Face-to-Face appointment. There are some situations where a 90-day prescription is the norm (specifically, psychiatry and chronic disease).
4] Paperwork visits. Face-to-Face or Virtual Visits for paperwork-focused purposes are available for patients. Disability forms, FMLA and work clearance forms can be completed and communicated with a patient as a result of a Visit.

Greater Family Health’s OB department continues to operate as it always has.

Starting June 5th, 2020, appointments at our Dental Clinic are no longer restricted. Dental health services are returning to normal with appointments for school dental exams, cleanings, sealants, fillings, and many more services becoming available with regular appointments. Click here to learn more about the Dental Clinic services and schedule an appointment by calling 844-599-3700.

Patients entering our Health Centers are still required to wear a face mask which will be provided by Greater Family Health at no charge. COVID-19 nasal testing will remain sequestered to an isolated portion of each Health Center.

For everyone’s safety, we are continuing to ask that you come to your appointment alone or only with one caregiver if necessary. Any additional persons may not be allowed in the examination room.

Important information for Greater Family Health patients about visits and services

Beginning May 21, 2020, Greater Family Health will resume various services that were halted at the start of the COVID-19 pandemic. See below for information on these changes.

1] Laboratory results. Laboratory results will be provided only through Face-to-Face or Virtual Visits or through Patient Portal communication. The only laboratory results that a professional can share with a patient via phone call are the COVID-19 nasal swab or the results of serological tests, abnormal INR, and normal PAP smear (for which a letter is sent to the patient).
2] Non-urgent visits are available and can be scheduled for face-to-face visits including:
3] Recipes and refills. We are resuming prescriptions and refills through a virtual visit or an in-person appointment. Patients will be prescribed a sufficient quantity of medications to last until their next Virtual Visit or in person. There are some situations where a 90-day prescription is the norm (specifically, psychiatry and chronic illness).
4] Paperwork visits. In-person visits or Virtual Visits for paperwork purposes are available to patients. Disability, FMLA, and work authorization forms can be completed and communicated with a patient as a result of a visit.

The obstetrics department at the Greater Family Health continues to function normally.

As of June 5, 2020, appointments at our Dental Clinic are no longer restricted. Dental health services will return to normal with appointments for school dental exams, cleanings, sealants, fillings and many more services available during regular appointments. Click here to learn more about Dental Clinic services and make an appointment by calling 844-599-3700.

Patients entering our health centers must wear a face mask. COVID-19 nasal tests will remain in an isolated portion of each health facility.
For everyone’s safety, at this time we ask that you attend your appointment alone or with a single companion if necessary. Any additional person cannot be allowed in the exam room.

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